Refund Policy
Questions?
Email hello@yourbrand.com — we reply in under 24 hours.
Late Returns
After 30 days? No refund. We may offer store credit at our discretion.
Defective or Wrong Item?
Contact us within 7 days of delivery.
Send photos. We’ll send a free replacement or full refund — your choice.
Exchanges
Want a different size or style? Return first, then reorder. No direct swaps.
Refund Timeline
*We inspect within 2 business days of receiving.
*Refund issued to original payment method within 24 hours of approval.
*You’ll see it in 3–7 days (depending on your bank).
30-Day Refund Window
Return unused, unworn items within 30 days of delivery for a full refund.
Must include:
Original packaging
All tags and certificates
Polishing cloth and box
What Qualifies
*Any standard (non-custom) piece
*You simply changed your mind
What Doesn’t Qualify
*Custom or engraved items
*Earrings (hygiene reasons)
*Sale or final sale items
*Items worn, resized, or damaged
*Missing original packaging
How to Return
Certain items such as gift cards and customized products are non-refundable under any circumstances.
Shipping Costs
*You pay return shipping (unless we sent the wrong or defective item).
*We pay if it’s our mistake.
Use a tracked method. We’re not responsible for lost returns.