Refund Policy

Return unused, unworn items within 30 days of delivery for a full refund.

Must include:

• Original packaging

• All tags and certificates

• Polishing cloth and box

• Any standard (non-custom) piece

• You simply changed your mind

• Custom or engraved items

• Earrings (hygiene reasons)

• Sale or final sale items

• Items worn, resized, or damaged

• Missing original packaging

1. Email returns@yourbrand.com with:

• Order number

• Reason for return

• Photo of the item (optional but helpful) 

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2. We’ll send a Return Authorization and address.

3. Ship it back within 7 days of approval.

• You pay return shipping (unless we sent the wrong or defective item).

• We pay if it’s our mistake.

Use a tracked method. We’re not responsible for lost returns.

• We inspect within 2 business days of receiving.

• Refund issued to original payment method within 24 hours of approval.

• You’ll see it in 3–7 days (depending on your bank).

Want a different size or style? Return first, then reorder. No direct swaps.

Contact us within 7 days of delivery.

Send photos. We’ll send a free replacement or full refund — your choice.

After 30 days? No refund. We may offer store credit at our discretion.

Email hello@yourbrand.com — we reply in under 24 hours.